Return and Refund Policy

Effective Date: April 15, 2025

At Peak Lab Peptides, customer satisfaction is important to us. This Return and Refund Policy explains the conditions under which you may return products and request a refund. By placing an order through peaklabpeptides.com, you agree to the terms outlined below.

1. Eligibility for Returns

We accept eligible returns under the following conditions:

• Returns must be initiated within 30 days of receiving your order.

• Products must be unused, unopened, and in their original packaging.

• Items that arrive damaged, defective, or incorrect due to our error qualify for a full replacement or refund.

• Because of the sensitive nature of peptides and research compounds, we cannot accept opened or used items unless they are proven defective.

If you are unsure about the return eligibility of your item, please contact our support team before sending it back.

2. How to Return a Product

To begin a return:

1. Contact us at info@peaklabpeptides.com with your order number, reason for return, and clear photos (if applicable).

2. Wait for our confirmation and return authorization before shipping your item.

3. Package your product securely and send it to the following address:

📍 Return Address:
Peak Lab Peptides
25 First Ave. SW STE A
Watertown, SD 57201

Note: You are responsible for return shipping costs unless the return is due to our error (for example, a defective or incorrect item).

3. Refund Process

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund request.

• Approved refunds will be issued to your original payment method within 7–10 business days.

• Shipping costs are non-refundable.

• If a product is found defective or incorrect, we may, at our discretion, offer a replacement instead of a refund.

Please allow additional time for your bank or card issuer to process the refund.

4. Non-Returnable Items

We cannot accept returns or refunds for:

• Opened, used, or tampered products (unless defective).

• Products damaged due to improper storage, handling, or misuse by the customer.

• Items purchased through unauthorized resellers or third-party websites.

Only orders placed directly through peaklabpeptides.com are covered under this policy.

5. Contact Us

If you have any questions about returns, replacements, or refund eligibility, please reach out to us:

📧 Email: info@peaklabpeptides.com
📍 Address: Registered Agent, 25 First Ave. SW STE A, Watertown, SD 57201
🌐 Website: www.peaklabpeptides.com